3 therapists, every treatment
Massages, facials and scrubs draw on the same team. Three treatments at once, whatever they are; beyond that, the slot shows "Full".
For a versatile team.
Guests book and pay for treatments on your portal, based on the real number of therapists and rooms. A therapist off this afternoon? Capacity −1 in one click: sales continue, no booking is cancelled.
Your booking is confirmed.
Name: Camille Roche
Products: Massage 90 min · Duo, Hammam access
Your portal shows open slots live, based on your real capacity. Guests pick a time and a format, add an extra, pay online, and get their confirmation by email or WhatsApp. Even at 11 PM, without a phone call.
Treatment by treatment, collect the full amount or a percentage, the rest on site. Or just place a card hold.
You set how late a guest can cancel. Before that deadline, their online payment is refunded automatically; after it, you keep it.
The portal speaks French, English, Spanish, German, Portuguese and Italian. Add your own questions to the form: contraindications, sensitive areas, pregnancy.
Declare your real resources once, therapists or treatment rooms. EatNow counts each booking for the full length of the treatment: a 90-min massage starting at 2 PM still holds its therapist at 3 PM. The portal never offers a slot nobody can deliver.
Massages, facials and scrubs draw on the same team. Three treatments at once, whatever they are; beyond that, the slot shows "Full".
For a versatile team.
Hot stones get their own pool: the one therapist trained for it. That treatment shows full as soon as she's booked; the other massages stay on sale.
For treatments that need training or equipment.
A duo massage hosts 2 people and uses a single unit, the duo room. And the portal won't let 2 people squeeze onto a solo treatment.
For duo rooms and couples' treatments.
Whether they stay with you or live in town, guests book in one place: a treatment, pool access, a day pass, a class, and their table at the restaurant. The spa fills up before the stay, not just at the front desk.
Treatments, day passes, pool, classes: everything you sell by the hour or by the day, booked and paid at once.
A "Discover our activities too" card shows on the table booking: in the form, on the confirmation, or both.
Each partner concierge or agency gets its own link. Their bookings are attributed to them, you can reserve an offer for them, and the report gives the base for their commission.
Restaurant, rooftop, a spa on another site: each venue keeps its own portal, all grouped in your organisation.
Day, week or month calendar, a bookings table filtered by treatment and status, CSV export. Phone, front desk and portal all fill the same schedule.
"Mark as arrived" when the guest walks in, "no show" if they don't. On the mobile app, a swipe does it.
Instant confirmation while there's room, or every request approved by your team for bespoke treatments.
Request received, confirmation, payment link, reminder 24 h before: each message is switched on one by one, by email or WhatsApp.
Ask "why is Saturday 3 PM full?" or "remove one therapist tomorrow afternoon": the AI assistant reads your setup, explains, and prepares the block for you to approve.
No. EatNow manages your therapists as a capacity: guests choose a treatment and a time, not a person. That's what guarantees no slot is sold without someone to deliver it. A preference can be asked in a form question, and your team organises itself.
Create one treatment per length: "Massage 30 min", "Massage 60 min", "Massage 90 min". Each holds its therapist for exactly its length, and all draw on the same team. Variants then handle the format and the price: solo, duo, hot stones.
One. Capacity counts resources, not people: a duo booked by a couple takes one duo room and hosts 2 people. Two friends each booking a solo massage take two places.
You set the rules: full payment or a deposit treatment by treatment, or a card hold, and a cancellation deadline. Guests cancel from their link, one treatment or the whole cart. Before the deadline, their online payment is refunded automatically; after it, you keep it. The slot frees up on the portal right away.
No. EatNow doesn't connect to any PMS and handles neither room numbers nor resident rates. Guests pay online or on site, and your team can record a manual payment. EatNow is for selling your spa, activities and restaurant online, to hotel guests and locals alike.
Reservations, deposits, WhatsApp confirmations, CRM, reporting — one single system. Human support, in French and English, from people who've worked service.