Mid-service, nobody can pick up. Seconds after the call, EatNow messages the guest on WhatsApp, in your name, with a Book now button. The table lands in your book, and you see how many calls turned into bookings.
Your line forwards unanswered calls to an EatNow number. EatNow recognises the caller and messages them on WhatsApp, the app already in their hand. One tap on Book now opens your booking page.
EatNow checks the number before writing. A new guest gets your booking link; a guest who already has a table gets a reminder of their booking. And nobody gets followed up twice.
Hi, you tried to reach Le Comptoir and we couldn't answer. Book directly online!
The message invites them to book online in one tap. Their number becomes a guest profile: next time they call, EatNow recognises them.
Hi, you tried to reach Le Comptoir and we couldn't answer. We have your reservation on 11/14/2026 at 21:00. If you need to modify it, click below.
The message confirms the date and time of their table, with a link to view it and change it themselves.
At most one message per number every 6 hours, even if they call three times. A guest who unsubscribed from your WhatsApp messages gets none.
Guests can book with the button, or reply to the message. Their reply reaches you like any WhatsApp message, and the conversation carries on.
The reply lands in EatNow's WhatsApp inbox, with the rest of your conversations.
If you've turned it on, it answers right away, offers the available times and books, on your real schedule.
As soon as the guest replies, your team can write to them without a template for 24 hours, from EatNow.
Nobody leaves service to run for the phone, nobody spends the end of the night calling numbers back. Your line and your habits stay the same.
Only unanswered calls are forwarded. The ones you take go exactly as usual.
The guest already has your booking link. Your team has no list to work through after the rush.
An unknown number becomes a guest profile. Next time they call, EatNow knows who it is, and whether they already have a booking.
If your phone system detects missed calls itself, it can pass them to EatNow through the API: same message, same rules.
The history lists every missed call: the time, the guest, and whether the message went out, or why it didn't. At the top, three numbers: missed calls, messages sent, booking conversions.
Nothing new. Forwarding only applies to calls nobody answers: the calls you take go exactly as before.
Our team turns the feature on and EatNow creates your forwarding number. You then set up, from your current line, call forwarding on no answer to that number: on many lines it's a code to dial, otherwise a request to your phone provider. Any forwarding cost depends on your provider and plan, so check it before turning it on.
No. EatNow sends at most one message per number every 6 hours. Later calls are logged in the history, with no new message. A guest who unsubscribed from your WhatsApp messages gets nothing.
Without a number, no message can go out: the call is simply logged in the history with the “Hidden number” status. The message goes through WhatsApp: a guest who doesn't use WhatsApp won't receive it.
Yes. There are two messages: one for new callers, one for guests who already booked, each in French and English depending on the guest's language. You can create your own version; like any WhatsApp template, it's approved by Meta, usually within minutes.
Reservations, deposits, WhatsApp confirmations, CRM, reporting — one single system. Human support, in French and English, from people who've worked service.
