More regulars, no discounts or points.
Preferences and history kept on every visit, on a profile that belongs to you. You recognise guests at the door and trigger the right WhatsApp nudge at the right moment.
More attention, fewer discounts.
- A stamp card forgotten and rarely brought back
- Promos blasted to everyone, at any time
- Discounts that eat into your margin
- No history: every visit starts from scratch
- Name, table and preferences kept on their profile
- The right message at the right time, on WhatsApp
- Attention, not discounts on your margin
- Every visit enriches their profile, and sets up the next
From a first visit to a regular.
Get to know them
Preferences, allergies, occasions: captured at booking and on every visit. The guest profile fills itself in.
Recognise them
On arrival, your team knows who's a regular, who's a VIP, who's celebrating what. The welcome makes all the difference.
Bring them back
A WhatsApp nudge at the right moment — "been a while, a table this weekend?". Personal, never spam.
Before you switch loyalty on
Does this work without a points program?
Yes. In many restaurants, loyalty mostly comes from attention: preferences, recognition, consistent service, and well-timed messages.
How do we avoid sounding too "marketing"?
By staying useful and discreet: a few questions at booking, short messages, and targeted nudges. No spam.
What has the biggest impact?
Personalisation (VIP, allergies, preferences), and a consistent journey from booking to welcome to service.
Does it work across several venues?
Yes. You share a consistent guest view across venues, while keeping rules specific to each one.
Bring your whole room onto EatNow.
Reservations, deposits, WhatsApp confirmations, CRM, reporting — one single system. Human support, in French and English, from people who've worked service.