More reviews, and a reply to every one.
After every visit, EatNow asks your guest for a review by email or WhatsApp. Google reviews, TripAdvisor and private feedback land on a single page, and AI drafts the reply you approve in one click.
Maison Lucie
Thank you for your visit, Camille 🤩 We hope you enjoyed this experience. We can't wait to welcome you back.
Automated message.
Great food and attentive service. A bit of a wait between the starter and the main on a Saturday night.
Thank you so much for coming in and for taking the time to write. We're glad you enjoyed the evening. You're right about the wait between courses; we're reworking how the kitchen runs on Saturday nights. We look forward to welcoming you back.
Maison Lucie
Thank you for your visit, Camille 🤩 We hope you enjoyed this experience. We can't wait to welcome you back. We would be grateful if you could leave us your review on your visit.
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Every guest asked for a review, without a second thought.
Mid-service, nobody remembers to ask for a review, and once home the guest doesn't think to write one. EatNow sends the request for you once the booking is honoured: your guest rates the evening from their phone, and whatever they write goes straight to your team.
By email and WhatsApp
The message goes out on whichever channel the guest left you, or both. One button or five tappable stars: nothing to download, no account to create.
When you choose
24 h after the booking by default, or sooner, from 15 minutes. Only guests who actually came are asked, and only once per booking.
In the guest's language
The rating page comes in six languages: French, English, Spanish, German, Italian and Portuguese.
All your reviews, on one page.
No more jumping from your Google profile to your TripAdvisor account, then to your inbox. Google reviews arrive live, TripAdvisor syncs every week, and the feedback guests write to you sits right next to them.
- The "Unanswered" filter shows at a glance which Google reviews are still waiting for your reply.
- Feedback that comes from a booking is linked to it and to the guest profile: you know who wrote it, and when they came.
- Your Google rating and your internal rating side by side, at the top of the page.
Dîner parfait, l'agneau était fondant. On reviendra dès notre prochain passage.
Pleasant setting and generous plates, but the dessert arrived lukewarm.
Warm welcome, we'll gladly be back.
A reply to every review, in seconds.
A review left unanswered is a guest nobody listened to, and a future guest who notices. AI writes a first draft from the rating and the comment; you read it, adjust it, send it.
- Google reviewPosted under the review, as your restaurant, the moment you click Reply.
- Private feedbackSent straight to the guest by email, and the feedback is marked as handled.
- TripAdvisor reviewReadable in EatNow; replies are made from your TripAdvisor owner account.
In the guest's language
A review in Spanish gets a reply in Spanish. The "See translation" link tells you what you're replying to.
Short, human, never signed
About fifty words, in the restaurant's name, addressing the point raised in a mixed review. Shorter, longer, or rewritten your way.
Nothing goes out without you
AI suggests a draft. Nothing is posted or sent until you click.
You decide who replies
Reading reviews and replying to them are two separate permissions, set per role for your team.
Guests without a booking, too.
Follow-ups only reach guests who booked. For walk-ins, the bar or the lunch service, put a QR code on the table: the guest scans it and lands on the same rating page.
- One code per table
- Generated from your floor plan. When a booking is seated at the table, the review can be linked to it: you know who wrote it, and you can reply.
- One code for the counter
- A generic QR code for the host stand, the bill folder or takeaway. Download it as an image or copy it as a link.
Enjoyed your meal? Tell us in 10 seconds.
Scan with your phone's camera
Your reputation, month after month.
In the dashboard, the Online reputation tab shows whether it's paying off: how many guests responded, how your ratings move, and how many reviews your Google profile has.
- Recorded daily
- Your Google profile's review count and rating, saved every morning from the day you connect.
- Conversion rate
- Reviews received against requests sent, over the period you choose.
- Compared
- Key figures against the previous period, plus how your ratings are spread.
What restaurateurs ask us.
Does the AI post replies on my behalf?
Never. It writes a draft in the guest's language; nothing is posted or sent until you click Reply. You can regenerate it, make it shorter or longer, or rewrite it entirely.
Which guests get the review request?
Those who actually came (arrived, seated or finished), once per booking, by email and/or WhatsApp depending on the contact details they left. Cancellations and no-shows are never asked. The message goes out 24 h after the booking by default, or sooner if you prefer, from 15 minutes.
Where does the feedback guests write to me end up?
In the Internal feedback tab of the Reviews page, linked to the booking and the guest profile when they come from one. Your team is notified (in the app, or by email if you turn it on) and you can reply to the guest directly by email.
Can I reply to TripAdvisor reviews from EatNow?
You can read them in EatNow, synced every Monday. TripAdvisor doesn't allow replies from external tools, so you reply from your TripAdvisor owner account. Google reviews, on the other hand, are answered straight from EatNow.
Can I change the message sent to guests?
Yes. The review request email can be replaced with your own template, and the WhatsApp version uses a Meta-approved "Follow-up" template. Our team can review your template before you switch it on.
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