Recognise every regular before they sit down.
Preferences, allergies and occasions surface on the guest profile from the booking, visible on the floor and in the kitchen. EatNow gives your team the context of a great maître d', with no per-cover commission.
- Preference
- Corner table, by the window
- Allergy
- Shellfish
- Occasion
- Wedding anniversary
- Floor note
- Enjoys a glass of champagne on arrival
Visible to the whole team the moment the booking is taken.
Four things ready before every arrival.
Before the guest even reaches the door, your team knows who's arriving, what they like and what to avoid: history, allergies, occasion and floor notes, all tied to the booking.
The regular is recognised
At booking, their profile surfaces: visits, favourite table, last service. The host knows who they're speaking to from the first "good evening".
History · preferences
Allergies follow the table
Allergies and dietary needs are tied to the booking and read on the floor and in the kitchen alike. No note gets lost between the book and the pass.
Allergies · diets
The occasion is prepared
An anniversary, a special request, a guest of the house: the floor readies the right gesture — a word, a dessert, a placement — without having to improvise.
Occasions · attentions
The exchange stays discreet
A question before service, a last-minute change: it all goes through WhatsApp, short and polished. The voice of the house, never an automated chase.
WhatsApp · bespoke
A deposit that secures, without slowing the booking.
- For a tasting menu or New Year's Eve, the deposit is settled straight on your portal. Discreet, on-brand, and never imposed on an ordinary lunch.
- It secures the mise en place of a major service and protects the table you've held for them. To a serious guest, it simply reads as a confirmation.
- You keep control of cancellation, edit and refund rules, at the level of regard you show your guests.
What demanding houses ask
Won't a deposit put off a premium guest?
Reserved for tasting menus, groups and special evenings, the deposit reads as a confirmation, not a sign of distrust. On an ordinary service you ask for none. The tone and the amount stay yours.
How does a guest's allergy reach the kitchen?
It's tied to the guest profile and the booking, so it's visible on the floor and at the pass from the moment service opens. No more scribbled note lost between the host stand and the kitchen.
Does the tool keep the voice of our house?
Yes. WhatsApp exchanges are short and polished, and you set the tone of every message. Nothing cold or automated-feeling: guests feel the same attention they get at the table.
Bring your whole room onto EatNow.
Reservations, deposits, WhatsApp confirmations, CRM, reporting — one single system. Human support, in French and English, from people who've worked service.