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AI agent · WhatsApp

No message left unanswered, even mid-service.

EatNow's AI agent answers your guests on WhatsApp within seconds. It takes, changes and cancels bookings on your real schedule, in the guest's language, and hands over to your team whenever the topic calls for it.

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24/7replies within seconds, whether you're closed or in the middle of a rush
LC
Le Comptoir
AI agent · 4 live
WhatsApp
Hi, a table for 4 tonight around 8:30?
Automatic reply
Hi Sofia! We have two times left:
8:30 PM · Inside
9:00 PM · Terrace
8:30 PM · Inside
You're booked: tonight at 8:30, 4 guests. See you later!
Added to your book
EatNow · Book
Saturday night
AI agent on
Bookings
46
Covers
143
AI chats
23
Handled by the agent · live
  • 21:00Karim Tazi2Changed
  • 20:30Sofia Alaoui4New
  • 21:15Lucía Moreno2New
  • 20:00Famille Roux6New
  • —Marc Dubois3For you
  • 22:00Yanis Berrada3New
1 chat to take over: Marc asked for a manager
How it answers

It checks before it promises.

Opening hours, capacity, deposit policy: the agent starts from what EatNow already knows about your venue, and from what you taught it. Before offering a table, it looks at your schedule, just like your head waiter would.

LC
Le Comptoir
Business account
WhatsApp
Good evening, a table for 4 on Friday around 8 PM, on the terrace? 20:41
Automatic reply

Good evening Nadia! Friday for 4, there are two times left on the terrace:

8:00 PM · Terrace 9:15 PM · Terrace
20:41
8:00 PM · Terrace 20:42

You're booked: Friday 8:00 PM, 4 guests, on the terrace. To hold the table, a deposit is required:

Pay the deposit
20:42
Agent detailsLive
  1. Recognises the guest
    Nadia B. · 6 visits
  2. Reads your availability
    Fri · 4 guests · terrace → 8:00, 9:15 PM
  3. Offers the times as buttons
    2 options, nothing made up
  4. Creates the booking
    Fri 8:00 PM · 4 guests · Terrace
  5. Attaches your EatNow deposit link
    following your deposit policy
  6. Checks before sending
    links and amounts: from EatNow · OK
  • It only offers times that really exist: availability is read live, with your capacity and notice rules.
  • A link or an amount that doesn't come from EatNow is never sent. The reply is rewritten, or the conversation goes to your team.
  • It never handles a card: when a deposit applies, it sends your secure EatNow payment link.
You stay in control

You decide how far it goes.

Start carefully, widen its scope once you trust it. Everything is set in EatNow, and you can pause it at any time.

To start · shadow mode

You approve every reply

On by default: the agent drafts, you approve, edit or reject from your WhatsApp inbox. You see how it handles your real guests before letting it send on its own.

Shadow modeOn by default
Are you open on Sunday evening?
Yes, we serve on Sunday evenings until 11 PM. Approved by Sara · 7:02 PM
Hello, do you have parking?
Agent draft
Approved and sent

Hello! Yes, there's a partner car park two minutes' walk from the restaurant. Would you like to book a table?

TranslateAgent details
EditApprove & send

Turn shadow mode off once you trust it. Take over any conversation at any time.

Its permissions

One switch per action

Check availability, book, modify, cancel: whatever you switch off, the agent can't do, and won't mention.

  • Check availability
  • Create a booking
  • Modify a booking
  • Cancel a bookingInvisible to the agent
With your team

It never talks over you

As soon as someone on your team replies, the agent leaves that thread alone. It can also step in only when nobody has replied after a few minutes.

SSara: "Of course, we'll keep the table by the window for you."21:02
Agent paused on this thread28:25

30 minutes by default, adjustable.

For your guests

In their language, in one tap.

No app, no form: guests message your number like any other contact. The agent replies in their language, and often all they have to do is tap a button.

  • Their language, Darija included

    French, English, Spanish, Darija written in Latin letters… The agent replies in the guest's language, and follows if they switch mid-conversation.

  • Buttons instead of "type YES"

    Picking a time or a room, confirming a change: the guest taps a WhatsApp button. They can always reply in text.

  • Nothing changes without their say

    A change or a cancellation is always summarised and confirmed by the guest, then checked again before it's applied.

LC
Le Comptoir
Business account
WhatsApp
Salam, bghit nreservi tabla l 4 dyal nass nhar jem3a m3a 8 dyal lil 18:20
Automatic reply

Wakha, tabla dyalk m7jouza nhar jem3a f 20:00.

18:20
Actually we'll be 5, is that still possible? 18:24

No problem, there's still room.

Friday 8:00 PM · 4 → 5 guests

Shall I confirm the change?

Yes No
18:24
Yes 18:24

All changed

Friday 8:00 PM, 5 guests. See you Friday!

18:24
For your team

It knows when to hand over.

An AI shouldn't improvise on everything. Deterministic rules decide, before the agent even replies, what belongs to a human.

Locked by EatNow
  • Feeling ill after a meal
  • Legal, press or police
  • The guest asks for a person

On these three topics, the agent sends a careful reply and immediately passes the conversation to your team. These rules can't be turned off.

Your rules for the rest

Allergy, birthday, private-hire request, a guest with repeat no-shows: add a note to the booking, ask a question or hand over. You choose, and you add your own keywords.

Your team is told

A counter in the top bar and a push notification at every handover, with the reason and the reply already sent to the guest.

Contacts it ignores

A supplier, a difficult number: add it to the block list. The agent stops replying, the conversation stays in your inbox.

Example · a question the agent didn't know
  1. "Do you allow dogs?"New question

    The agent handed over to the team.

  2. Your reply

    Small dogs are welcome on the terrace, on a lead. No pets in the dining room.

    Save as FAQ
  3. Next time

    The agent answers on its own, based on your reply.

It learns with you

A new question only gets asked once.

When the agent doesn't know, it doesn't guess: it hands you the conversation. You reply, click "Save as FAQ", and next time it answers on its own.

Two minutes to start
A guided questionnaire covers about fifteen topics: parking, terrace, kids, accessibility.
Time-limited info
"Closed for works until March 15": once the date has passed, it stops saying so.
Tested before your guests
A test panel replays your settings on fake messages. Nothing ever reaches a real guest.
FAQ

What restaurateurs ask about the AI agent

Will the agent reply to my guests without me knowing?

Not while shadow mode is on, and it's on by default: every reply is a draft you approve, edit or reject. Once you turn it off, everything the agent sends stays visible in your WhatsApp inbox, and it steps back as soon as you take over a conversation.

What if it doesn't know the answer?

It doesn't make one up. It tells the guest the team is taking over and hands you the conversation. After you reply, "Save as FAQ" turns your answer into a reusable one for next time.

Can it take a deposit?

It never handles card details. When your policy requires a deposit, it sends your secure EatNow payment link, the same one used everywhere else on the platform. A link or amount that doesn't come from EatNow is blocked before sending.

Can I keep my current WhatsApp number?

Yes. The agent runs on your EatNow WhatsApp integration, and the Coexistence option lets you keep the WhatsApp Business number you already use.

How is usage counted?

In conversations, not messages: a guest who exchanges ten messages with the agent in a day counts as one. If the monthly quota is reached, new conversations go to your team, with no overage billed unless you asked for it. The plan depends on your volume: we'll look at it together in a demo.

Go further

WhatsApp booking

Guests book where they already message you, commission-free.

Centralized reservations

WhatsApp, phone, Google and your website in a single book.

Avoid no-shows

Reminders, deposits and card holds, where the risk is real.

Zero commission · No lock-in · Live in 24h

Bring your whole room onto EatNow.

Reservations, deposits, WhatsApp confirmations, CRM, reporting — one single system. Human support, in French and English, from people who've worked service.

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A clear subscription, never a cut of your covers
No lock-in
Export your data and history whenever you want
Live in 24h
Data import and team training included
FR & EN support
A team that answers — not a ticket into the void
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